The small print

Travel Insurance

Croatia may not be covered by your national travel insurance. It is important that you ensure yourself. When we travel we often choose Worldwideinsure for total insurance. They cover cancellation, illness, luggage and more.

An alternative is Worldnomads which is recommended by Lonely Planet.

Rejsegarantifonden (Danish foundation ensuring your payment)

Komarna Rejser is a member of Rejsegarantifonden and your package travel is insured through them.

Owner

The agency is fully owned by Jan Skov.
Address & contact
Komarna Rejser v/ Jan Skov
Gammelgårdsvej 7E
DK-2730 Herlev
Telephone: +45 2349 5880
Fax: +45 4491 5940

Deposit

When you book a holiday accommodation or a packaged tour you must pay a deposit of 20%.
Your payment of the deposit is final confirmation of you order and by paying you accept the general terms for travel arrangements and accommodation offered by Komarna Rejser.

You may pay the deposite by bank transfer to our Euro account in the Danish AL-Bank:
IBAN number: DK675 303 000 9687106
BIC/SWIFT code: ALBADKKK

You may also pay with credit card. We receive payments by credit card through the major Danish bank owned institution PBS.

The following credit cards can be used:

VISA -  VISA Electron - VISA (3D Secure) - MasterCard - American Express - Dankort
MasterCard (3D Secure) - Maestro -   JCB card (3D Secure) -  JCB card -  e-Dankort

When you pay with credit card a small percentage will be added to the amount you keyed in. It will show in the secure payment window. You can always cancel the payment if you prefer to transfer the amount to our bank account:
 BIC: ALBADKKK,  IBAN: DK675 303 000 9687106.

Credit card payments are registered immediately. It may take up to five banking days before we see your payment to the bank.

When we register your payment we will send you a confirmation by e-mail. Please remember to write Name in the field with text to the receiver. It is important that we have been in contact by mail or telephone before you make a payment.

Final payment

The final payment must be paid 45 days before you start your travel. One week before that we will send you an e-mail with a reminder.

Air tickets are sometimes payable on reservation. If full or bigger partial payment is required we may ask you for a bigger deposit. If the airline changes the payment conditions (which is not uncommon) we will send you a new confirmation where amount and deadline for payments are specified according to the changed conditions we have received from the airline.

Payment can be made to our account in the Danish bank Arbejdernes Landsbank. See details under ”Deposit” above.

As soon as we have received the payment we will mail you a confirmation. If your payment is not registered within the time limits specified we will cancel our agreement.

Your responsibility

You must have a valid passport and it must not expire during your holidays. Your first- middle- and surname given to us must be EXACTLY like it is in your passport. If you end up with tickets issued for a name different from that in your passport the airline may refuse to accept you on-board and Komarna Rejser can not be held responsible.

Visa may be required if you come from outside the EU. Please check the Croatian Ministry of Foreign Affairs web page.

Airline ticket

You will receive an E-ticket from us. Paper tickets are no longer issued.

When you receive the ticket it is your responsibility to check that names and departure times are correct.
The name on the ticket must ALWAYS be the same as in your passport.

Check-in

It is advisable to be in the airport well ahead of your departure time. Security control in most airports can take a long time. Check the web page of your departure airport for any special considerations.
After the ticket has been issued there may still be changes to departure- arrival- and check-in times. It is nothing Komarna Rejser can control. We will off course do everything we can to keep you informed and we still advise that you check for last minute changes when you are in the airport.
Please also make sure that you go to gate early enough to be there before the meeting time mentioned on your boarding pass.

Cleaning of holiday accommodation

When you live in a hotel apartment or a private apartment you are supplied with one set of towels and they are expected to last you for one week. You have to bring your own towel to the beach or ask your host if it is possible to rent a beach towel.

Your bed will not be made for you and the linen will only be changed after a week. Your holiday accommodation is your home for the duration of your holiday. You are the only one with a key and you - yourself - have to keep it as tidy as you wish.

We can promise you that you will receive a nice and clean apartment or room on your arrival and the hotel or the private landlord will take care of the final cleaning. Water and electricity is included in the rental price. Some property owners in Croatia must collect a tourist tax of about 0.6 Euro per person per day. The tax is included in the prices for Apartment Tedo and the hotels.

Complaints

If you have a complaint please address it to the travel agency Komarna Rejser if you bought a packaged tour. If your complaint is about the holiday accommodation please address it to the landlord or the hotel reception first.
In case a satisfactory solution is not found you may complain to the Danish organisation:

Pakkerejse-Ankenævnet

Røjelskær 11, 3

DK-2840 Holte

Telefon: +45 4546 1100

Komarna Rejser will be obliged to follow the decisions taken by this Danish organisation.

Cancellation

Komarna Rejser reserves the right to cancel a travel arrangement in case of circumstances beyond our control. If we cancel the full amount will be reimbursed and further demands can not be raised towards Komarna Rejser and its business partners.

Should the guest wish to change or cancel a reservation, this must be done at least 60 days prior to the travel date. For cancellation up to 60 days before the arrival date, 20 percent of the accommodation or package price will be charged (i.e. the advance will not be returned), - For cancellation less than 60 days before an arrival date, the full price will be charged. However, in case of an accommodation booking, we will try to rent to another party and if successful we will only charge the 20 percent advance payment.
Please consider to take out a travel insurance to cover your expenses in case of an emergency cancellation.

Changes to a Packaged tour or a holiday accommodation

Komarna Rejser reserves the right to make changes to a travel arrangement. A change will always be an improvement - not a degradation to the total package. 

We have organised accommodation and tours to the area since 2004 and can promise that if we have to make a change to an agreed schedule or an element of a package or an accommodation it will not leave you with less than we originally agreed on.

Price changes after initial agreement

Usually the biggest single element is the price of air tickets. Airline companies reserve the right to raise the prices after the initial booking if the price of fuel goes dramatically up or if new taxes are introduced. Komarna Rejser reserves the right to raise prices with up to 10 percent up to 20 days before departure in case we are subjected to to additional expenses from the airlines.

Business partners

In Croatia and in Bosnia-Herzegovina we cooperate with the Croatian company Skov d.o.o. This is 100 percent owned by Winnie and Jan Skov. In reality you will never notice that this company arranges events in Croatia. We have Skov d.o.o. to make sure we fulfil Croatian law and make it possible to work as a legal person in Croatia while we are waiting for the country to join the EU.

Disclaimer

We can not be held liable for misprints and price changes forced on us by 3. party.

If you do not use all parts of a packaged tour because of circumstances within your own control you can not expect a reimbursement for the services not used.

Komarna Rejser and our partners in the travel and tourist industry are agents. This means that the airlines alone are responsible for transport and hotels, car hire companies and landlords are alone responsible to deliver their services. Komarna Rejser will do everything within our means and will only make agreements with companies and persons we trust and with whom we have experienced that they deliver service that fulfil and often surpass our expectations. It is however possible that accidents and mistakes can happen which we can not be held responsible for.

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